Returns and Exchange

 We want you to be completely satisfied with your purchase from Shop Simply Bamboo.. If you are not satisfied or need to make a return, please review our returns policy below:

Return Eligibility:

  • Items must be returned within 30 days from the date of purchase.
  • The item must be unused, in its original condition, and in the original packaging with tags still attached. (If possible)
  • Proof of purchase, such as a receipt or order number, is required.

How to Initiate a Return: To initiate a return, please follow these steps:

  1. Contact our customer support team by email to inform them about your return request.
  2. Provide the necessary details, including your order number, item(s) you wish to return, and reason for the return.
  3. Our customer support team will guide you through the return process and provide you with a return authorization if applicable.
  4. Package the item securely, including all original packaging and any accessories or accompanying items.
  5. Ship the package back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.

Refunds: Once we receive and inspect the returned item, we will process the refund within 3-5 business days. Refunds will be issued using the original payment method used for the purchase. Please note that shipping fees and any non-refundable charges may be deducted from the refund amount.

Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team. They will assist you in finding the right product and guide you through the exchange process.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide a replacement or refund as necessary.

Please note that the above policy applies to Shop Simply Bamboo online purchases.

For any further questions or assistance regarding returns, please contact our customer support team using the provided contact details.

Thank you for shopping with Shop Simply Bamboo and we appreciate your understanding of our returns policy.